Go to website
Account and Brand Settings
With the Team Members feature, you can **grant access to one or more brands to other team members or customers by choosing from various levels of permissions.
How to add or delete brands to your account
Adding a new brand You can add new brands in the Connection dashboard - top-right drop-down menu - +Add button. Clicking on that button will create a new brand that will be placed at the end of your brand list so you can start connecting your new client's social networks. Deleting a brand To remove a brand the optio
Account settings, subscription and invoices
Where to find Account Settings? In the drop-down menu on the top right you can find the Account Settings. Sections Within the Account Settings you will find the following sections: Identification: Here you can update your personal data, user email and password. Settings: Change language, time zone and configure the delivery of the monthly summary to one or more e
Website Connection You need to ** install our Metricool tracking code** to collect the data from your website or blog. The tracking code for each brand can be obtained in the Connections dashboard - top-right drop-down menu - and then, click on Connect Web. When you click on this button, you will find three options depending on the type of website you want to install it on:
How to connect competitors
On which social media can I connect Competitors? You can add competitors to analyze their social media strategy on FREE and premium accounts for Twitter, Facebook, Instagram, YouTube and Twitch. For FREE accounts, this option works as a demo, so you can connect up to 5 accounts for each social channel. However, ** you won't be able to change or delete them once added** (for YouTube, there are two examples of competitors' accounts by default, and there is no option to add any additio
I can't connect my LinkedIn account to Metricool
LinkedIn Pages If you try to connect a LinkedIn page and it does not appear in the list to select it, please check that you have Super Administrator permissions for that page (the Content Administrator permission would not be valid). Where to check? You can easily check within LinkedIn, in the ME menu in the top right > Click on the page name > Admin Tools > Manage Admins. Personal profiles For personal profiles, you need to have the login credentials for the profil
Facebook groups and Metricool You can connect a Facebook Group to monitor it and schedule your posts from Metricool. To do so, you need to consider the following: You have to be a group administrator. In other words, you cannot connect a Facebook Group to Metricool just because you belong to it. You can connect either a Facebook Page or Group to each brand but not both simultaneously. You need separated brands to connect both. If you connect a Facebook Group, you cannot connect you
Plan upgrade or downgrade
Where to change your plan You can change your plan at any time under Account Settings >Subscription - top-right drop-down menu - . Then click on the "Change plan" button. Upgrade In the case of an upgrade, the change will take effect immediately. The amount paid and not used
Reset password If you don't remember your password, go to Metricool login page and click on "Forgot password". Then, you can add the email associated with your Metricool account to receive an email to reset your password. If you registered with Facebook instead of with an email and password, the user email will be the one associated with your Facebook accoun
Social profiles have been disconnected
How to reconnect Sometimes social networks can revoke permissions causing social profiles to be disconnected from Metricool. In this case, you must go to the Connection dashboard - top-right drop-down menu - and reconnect the social profiles again, once done the data will be automatically synchronized again. Disconnection causes The most common reason for the permissions to
Connection error with Metricool from the mobile app (Android)
Check out this article if you have problems connecting to Metricool from the mobile app.
Metricool app does not display correctly on Android device
What to check In the event that the Metricool application does not show properly on an Android device, please check the following: Webview App is in its latest version: Check out here **Clear cache **of Google Play services, as indicated in this article. Close and open the app.
What is it about? Two-factor authentication (2FA) is a double-security system for accessing your Metricool account. By default it is disabled, so you must activate it manually. Activation Inside Metricool, go to the top right menu > Account Settings > Login. At the bottom you will find the option "Two-factor authentication", just change it to ON. Once activated, you will see a pop-up window with instructions to follow: Download an authentication app on your mobile phone. An ex