What it is

From Metricool, in the Inbox menu you can manage messages and comments from your social networks. These are the types of messages you can reply to, by social network:

Facebook: comments and private messages.
Instagram: comments and private messages (main inbox).
TikTok: comments (only available in business accounts)
X (Twitter): private messages.
LinkedIn: comments (only available in company profiles).
Google Business Profile: reviews.
YouTube: comments on long and short videos.

👀Considerations

Currently, the API connection does not allow responding to comments received on ads.
On Facebook and Instagram, the API limits responding to comments received within the last 24 hours and private messages up to 7 days after they are sent.

How it works

In the top menu you can find the Inbox section. Inside, you can see the messages grouped in three tabs:

Unresolved: all messages and comments from the social networks you have selected that are pending resolution. When you have marked it as resolved, by clicking on the check on the right, it will go to the "All" folder.
Unread: all messages and comments pending to be read. Once you read the message, it will disappear from this tab and will be displayed in "All".
All: all messages and comments from the social networks you have selected, whether or not they have been read or replied to.

To read a message you must click on it in the menu on the left and the conversation will open on the right. If it is a direct message, you will be able to consult the whole conversation, reply with text and emojis or send an image, video or GIF. If it's a comment, we'll show you the post first so you know which one received the comment. It will not be possible to view images except for responses to stories.

At the moment, we do not have the option to receive a notification when we receive a new post or comment.

Conversation Options

Direct Access to Entry: To go to the entry related to a conversation, click on the entry preview.
Profile Navigation: Click on the avatars within a conversation to navigate to the related profile.
Preview View: The preview of a conversation entry collapses at the top when it is no longer visible.

Inbox filters

You can filter Inbox messages in three ways:

By social network: you can activate and deactivate the networks from which you want to manage messages and comments.
By message type: you can filter by comment, direct message or Google review.
Search engine: with the search engine you can find a specific user.



💡 Optimize your workflow adding notes in your messages. Check here all the details.

Updated on: 26/03/2025