Question 1

Instagram Connection to Metricool

Accepted Answer

Only professional accounts, business or creator, can be connected to Metricool (not personal profiles). If you want to check what type of Instagram account you have, go to Profile > Settings > Account from your Instagram mobile app. If your Instagram account is personal, you can switch to a professional account in this section.

If you want to connect an Instagram professional account to Metricool, your account must be correctly linked to a Facebook Page where you will grant permissions to Metricool.

If you were not able to connect your account, first you need to check if your Instagram account is properly connected to a Facebook page from your Instagram mobile app.

Select the Instagram account you want to check and go to the profile.
Click on the three horizontal lines at the top right.
Click Settings > Account > Share with other apps.
Make sure a Facebook Page is linked to Instagram (not a personal Facebook profile).

Then, you need to check that the Facebook page is also linked to Instagram, but this time from Facebook. From the Facebook Page, go to Settings > Instagram (for "Facebook new page experience", you can find this option in Settings > Linked accounts > Instagram):

**If you still can'

Question 2

Schedule and Post on Instagram

Accepted Answer

It is possible to schedule any format on Instagram from Metricool. However, depending on the type of professional account you have and the format you want to share on Instagram, the posting process differs.

Auto-publishing

Q: Team members

With the Team Members feature, you can grant access to one or more brands to other team members or customers by choosing from various levels of permissions. This feature is available on TEAM and Enterprise plans. To give access, you must go to the Connections dashboard - on the top-right dropdown menu -, select the brand, and then go to Team Access. Once there, all you have to do is adding the email address and choose the permissions you want to grant. If that person does not have a Metricool account, they will receive an email to create an account. <img src="https://storage.crisp.chat/users/helpdesk/website/ef2fa5eaa559f800/sin-titulo-4_1s5r4vj.png" alt="" /> There are three levels of permissions: <ul> <li>Analyst: It can view analytic data, configure and generate reports. It can access Planning, SmartLinks, and Ads but this permission cannot change data. You cannot change the data of the brand that is shared either</li> <li>Editor: It has the same privileges as an “Analyst” and can also program content, reply to messages from Inbox, modify data in SmartLinks and create ad campaigns in the Ads section.</li> <li>Manager: It has the same privileges as an “Editor” and can also remove or add connections to the brand. You can grant or revoke access to other team members of a shared brand. You cannot delete a shared brand, but it is possible to revoke the permission. A manager can't change the account settings either, only the owner of the Premium account can do it.</li> </ul> || In t

With Metricool, you can schedule and auto-post as long as your Instagram account is a business account (not a creator) and you post ** images or short videos** (less than 1 minute) **in the feed. **

Likewise, images and videos must meet certain requirements to automatically post successfully. You can check the specifications ** here.**

When you create the post, make sure you select "Feed Post" and that the auto-publish button is enabled.

Manual Posting

** The publication is manual and works via notifications** in these cases:

Creator account.
Stories
Reels
Videos longer than 1 minute.

When creating the content, select the type of post in the dropdown menu. If you are posting a video longer than 1 minute, select the "Feed Post " option and ensure the auto-publish button is toggled off.

Manual posting works through notifications that you can set up to receive in your email or mobile device (recommended option). This way, when it's time to post, and you click on the notification, the image/s will be downloaded to your gallery, and the text w

Question 3

Team members

Accepted Answer

With the Team Members feature, you can grant access to one or more brands to other team members or customers by choosing from various levels of permissions. This feature is available on TEAM and Enterprise plans.

To give access, you must go to the Connections dashboard - on the top-right dropdown menu -, select the brand, and then go to Team Access. Once there, all you have to do is adding the email address and choose the permissions you want to grant. If that person does not have a Metricool account, they will receive an email to create an account.

There are three levels of permissions:

Analyst: It can view analytic data, configure and generate reports. It can access Planning, SmartLinks, and Ads but this permission cannot change data. You cannot change the data of the brand that is shared either
Editor: It has the same privileges as an “Analyst” and can also program content, reply to messages from Inbox, modify data in SmartLinks and create ad campaigns in the Ads section.
Manager: It has the same privileges as an “Editor” and can also remove or add connections to the brand. You can grant or revoke access to other team members of a shared brand. You cannot delete a shared brand, but it is possible to revoke the permission. A manager can't change the account settings either, only the owner of the Premium account can do it.

|| In t

Question 4

What is Data Studio and where to find the API Key / Token

Accepted Answer

Data Studio is a tool that turns your data into fully customizable reports and dashboards.

Our connector includes access to all brands connected with Metricool and all their associated web/blog, social media and advertising platforms. The connector is available for TEAM and Enterprise plans.

The **identifier **for connecting to Data Studio is in Connections > "Connect Account" button:

There you can copy the token and create the data source directly in Data Studio as indicated below in this tutorial, or you can create it directly from Metricool by clicking on the button "Create data source ":

If you have already created the data source, with the "Metricool Template " button you can select our report template created for the Intelligent Connector. This way you don't have to create the report from scratch.

In this video you can see how to create a new report with this template.

You can also find the token under Account Settings > Identification > Access Token.

If you prefer to create the data source directly in Data Studio, you need to copy

Question 5

Scheduling and Posting Options by Social Network

Accepted Answer

On Metricool, you can schedule content on Facebook, Instagram, Twitter, LinkedIn, Pinterest, TikTok, YouTube and Google My Business.

Depending on the social network, you can schedule specific formats from Metricool and the posting process differs:

FACEBOOK

You can schedule and auto-publish your Facebook posts from Metricool.

Up to 10 images
1 video
1 GIF

Different formats cannot be mixed. Stories are not supported.

Facebook Options:

Add a location
Boost your post (as long as you have connected a Facebook Ads account to the Metricool brand)
Mention Facebook Pages
Add Alt Text to Image

INSTAGRAM

Depending on the type of professional account you have and the format you want to share on Instagram the posting process varies.

Auto-publication:

You Instagram account must be Business. If you have a creator account the posting will be always manual.

Up to 10 images
Up to 10 videos (as long as videos last less than 1 minute each one)
A ** combination of both formats**

GIFs are not supported.

Also, the images and videos must adjust to the specifications that you can check here.

Manual posting (email or push notification on your mobile device)

If you have a creator account
Stories
Reels
Videos longer than 1 minute

Instagram Options:

Add a location
**Hashtag Search Engine **(Not availabl

Question 6

How to connect social media and ad platforms to Metricool

Accepted Answer

You can connect one social profile of each of the following social media and ad platforms to each brand:

A web/blog
A Facebook page or group.
A professional Instagram account: Business or creator
A Twitter account.
A LinkedIn company page or personal profile (not available on Free plans).
A Pinterest account.
A TikTok account.
A Google My Business location.
A YouTube Channel.
A Twitch channel.
A Facebook Ads account.
A Google Ads account.
A TikTok Ads account.

Web connection

To connect your website or blog to Metricool, you must install our tracking code on your website. Learn how to do it in this tutorial.

Facebook

To connect a Facebook page, you must first check that your personal profile have an admin role on the Facebook Page you want to connect. This information is available under 'Manage Page' > 'Settings' > 'Page Roles'. You can't connect your Facebook Page to Metricool with a different role.

Once you are an admin of the Facebook Page, go back to Metricool and access the Connections dashboard: top-right drop-down menu > Connections, and click on 'Connect page'. A new window from Facebook will open where you can accept the permissions. Once accepted, a list of all the pages you manage will display so you can select which one to connect to Metricool.

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