How to clear browser session data (local storage)

This guide shows you how to perform a full cleanup of all session data stored in your browser for Metricool. This advanced procedure removes cookies, local storage, and session storage, helping you fix mixed session issues when managing multiple brands or social media accounts.

When you need this advanced cleanup

Unlike clearing your browser cache, this advanced cleanup is required when:

• You manage multiple brands in Metricool and sessions are getting mixed between different clients
• The wrong social media accounts connect automatically when trying to add new connections
• You frequently switch between different accounts on the same social networks (for example, multiple Instagram or Facebook accounts)
• You see mixed data between different brands or accounts in your dashboard
• You already cleared the cache but the issue persists
• Incognito mode works fine, but your regular browser still shows problems

Advanced cleanup step-by-step

1. Log out of Metricool

Go to https://app.metricool.com/logout to log out of all active sessions.

Wait until the logout is complete and you see the login screen.

2. Open the browser’s developer tools

In Google Chrome, Firefox, or Microsoft Edge

Use any of the following methods:

• Press F12
• Press Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac)
• Right-click anywhere on the page and select “Inspect” or “Inspect Element”

In Safari

You’ll need to enable the Develop menu first:

Go to Safari > Preferences (or Settings in recent versions)

Click the Advanced tab

Check the option “Show Develop menu in the menu bar”

Close the preferences window

Then press Cmd + Option + I to open the Web Inspector

3. Access the storage tab

In the developer tools panel, find and click the appropriate tab depending on your browser:

• Chrome and Edge: Application tab
• Firefox: Storage tab
• Safari: Storage tab

You’ll see a sidebar on the left with several storage categories.

4. Clear Local Storage

In the sidebar of the Application/Storage tab, find and expand the Local Storage section.

Click on https://app.metricool.com.

In the right panel, you’ll see a table listing all stored data (key-value pairs).

To delete all data, do one of the following:

• Option A: Right-click anywhere in the data panel and select “Clear” or “Clear All”
• Option B: Select all items by pressing Ctrl+A (Windows/Linux) or Cmd+A (Mac), then press Delete
• Option C: Click the delete icon (usually shown as a 🚫 or 🗑️ icon) at the top of the panel

5. Clear Session Storage

In the same sidebar, expand the Session Storage section.

Click on https://app.metricool.com.

You’ll see session storage data in the right panel.

Right-click anywhere in the panel and select “Clear” or “Clear All.”

6. Clear Cookies

In the sidebar, find and expand the Cookies section.

Click on https://app.metricool.com.

You’ll see a detailed list of all cookies stored, with columns like Name, Value, Domain, Path, Expires, etc.

To delete all cookies:

• Option A: Right-click anywhere in the list and select “Clear All” or “Clear All from app.metricool.com”
• Option B: Select all cookies with Ctrl+A (Windows/Linux) or Cmd+A (Mac), then press Delete

7. Close the developer tools and the browser

Close the developer tools panel:

• Press F12 again, or
• Click the X in the corner of the panel

Then close all browser windows and tabs.

Make sure the browser is completely closed:

• Windows: Open Task Manager (Ctrl+Shift+Esc) and verify that no browser processes are still running
• Mac: Fully quit the browser by pressing Cmd + Q (closing the red window button is not enough)

Wait 5–10 seconds to ensure all processes have finished.

8. Restart the browser and log in again

• Open a new browser window
• Go to https://app.metricool.com
• Log in to your Metricool account with your usual credentials
• The system will treat this as a completely new session

Additional troubleshooting

The problem persists after following all steps

If you’re still experiencing mixed sessions after completing the procedure:

• Try a different browser: Download and install another one (for example, if you use Chrome, try Firefox or Edge)
• Update your browser: Make sure you’re using the latest version available
• Disable extensions: Some browser extensions can interfere with session management. Temporarily disable all extensions and try again
• Check session management extensions: If you use extensions like “SessionBox” or similar to handle multiple accounts, they may be causing conflicts

I can’t find the Application/Storage tab

If you can’t find the right tab in the developer tools:

• Look for similar names like “Storage” or “Application”
• Make sure your browser is up to date
• In some browsers, tabs might be hidden — look for » or ⋮ icons to reveal more options

I deleted the data but it reappears

If the data comes back after deletion:

• Ensure you fully closed the browser after deleting the data
• Make sure no other Metricool tabs or windows were left open in the background
• Close all browser windows, not just the active one

Tips to prevent mixed session issues

If you regularly manage multiple brands or client accounts, follow these best practices to avoid issues in the future:

➡️ Use different browsers for different clients

Dedicate one browser per client or group of brands:

• Chrome for Client A
• Firefox for Client B
• Edge for Client C

This way, each browser keeps its own completely separate session data.

➡️ Create separate browser profiles

Chrome and Edge allow you to create independent profiles:

In Chrome: Click your profile icon (top right corner) → “Add” → Create a new profile

Give it a meaningful name (for example, “Client – Brand Name”)

Use each profile exclusively for one client or brand group

Each profile will have its own sessions, extensions, and settings

➡️ Clean regularly

• Perform this full cleanup at least once a month if you manage multiple brands
• Set a monthly reminder for preventive maintenance
• Consider doing it each time you switch clients or projects

➡️ Log out from social networks after connecting

• After connecting social media accounts in Metricool, log out of those networks in your browser
• This prevents unwanted session data from being saved
• Especially important for Facebook, Instagram, and Google

➡️ Use incognito mode for quick tests (with caution)

• If you need to temporarily connect a specific account without affecting your regular sessions, use incognito mode
• Incognito mode doesn’t save cookies or session data after closing the window
• However, it’s not a permanent solution for managing multiple brands

Related articles

• How to clear your browser cache
• How to open your browser in incognito mode

Updated on: 10/11/2025