Why it happens

If you don't see your Instagram DMs in your Metricool's Inbox, problably the reason is because the account owner has disabled access to Instagram Direct Messages.

To solve it, follow these steps:

Open the Instagram app on your phone and tap your profile picture in the bottom right corner.
Tap the menu icon (☰) in the top right corner.
Scroll down and tap Messages and story replies (under How others can interact with you).
Tap Message requests. You’ll see options like:
Your followers on Instagram
Other people on Instagram
Tap each one and select Message request

📝 Steps may vary slightly depending on your app version or device.

If after enable this option, you still cannot see your messages. Please, send us a message to our live chat to assist you.

Updated on: 14/04/2025