Everything You Can Check About Your Account and Your Plan in Metricool

Wondering if you have the right permissions in Metricool? Need to confirm which features you can use based on your plan? This guide explains how to verify your user role, check your access permissions, and review your plan limits so you know exactly what you can do with your account.

📌​ In this article:

• How to verify your user role and permissions
• How to verify your plan details
• Troubleshooting common issues
• Frequently asked questions

How to verify your user role and permissions

If you collaborate in a shared brand or work as part of a team, it’s important to know your assigned role so you understand your access permissions.

1. Identify if a brand is shared

Shared brands are easy to spot:

• Log into your Metricool account
• Open the brand dropdown menu at the top
• Shared brands display a two-person icon next to the name

2. Access User Management

To see detailed information about your role and permissions:

Go to the top menu and click the three horizontal lines on the right

Select User Management from the dropdown menu

You'll see two tabs:

• Users: a list of all people with access and their roles per brand
• Roles and permissions: a detailed description of each permission type

3. Compare your expected permissions with your assigned ones

Once you're in User Management, you can check if your permissions match what you were expecting:

• Search for your name or email in the Users tab
• Review the role assigned to each brand
• Click the Roles and permissions tab to understand what each role includes

Types of permissions in Metricool

There are three main categories of permissions:

• View permissions: allow you to see information but not make changes
• Edit permissions: include viewing, plus modifying and downloading
• Brand Management permissions: full access to brand configuration, including connection management and user/role administration

How to verify your plan details

To confirm which plan you have and what limits apply, follow these steps:

1. Open your account settings

• In the top menu, click the three horizontal lines on the right
• Select Account settings
• Go to the Plans and billing section

You can also use the shortcut:

• In the dropdown menu, you'll find a direct link to Plan and billing that takes you straight there

2. Review your plan information

Inside Plans and billing, you’ll see:

• Your current plan (Free, Starter, Advanced, or Custom)
• Your billing cycle (monthly or yearly)
• The renewal date
• Your billing history
• Options to change or cancel your plan

3. Check the limitations of your plan

Each plan has specific limits. Here are the main restrictions of the FREE plan:

• You can only connect one brand (you cannot delete it to connect new profiles)
• No connection to LinkedIn or X (Twitter)
• Limited analytics access with 3 months of history and watermark
• No report downloads in PDF or PPT
• Competitor analysis limited to 5 fixed competitors (excludes YouTube and X )
• Up to 50 posts per month in the planner
• AI text generator limited to 5 credits per month
• No hashtag search tool for Instagram or TikTok (only top 10 popular hashtags)
• No access to Post Library, Canva, Google Drive, Looker Studio, Zapier, or SmartLinks

For a full comparison of all features and limits per plan, visit the official Metricool plans page.

🛠️​ Troubleshooting common issues

➡️​ I don’t see the “User Management” option

This feature is only available on Advanced and Custom plans. If you're on the Free or Starter plan, you won't have access.

➡️​ I can’t access features I should have based on my role

If your assigned permissions don’t match what you expect:

• Contact the brand owner: Only the account owner or users with Brand Management permissions can modify roles
• Check your invitation email: The original email shows which brands you were given access to and your assigned role
• Ensure you're on the correct brand: You might have different roles across different brands

➡️​ I see “Go Premium” even though I was shared a premium brand

This is totally normal. Premium access belongs to the account owner who manages the subscription.

If you're using a free account but were shared a premium brand, you'll still see the “Go Premium” message, but you can use all premium features within that shared brand.

➡️​ I’m not sure who the brand owner is

If you don't know who owns the brand, contact your team or the person who gave you access so they can confirm it.

❓​ Frequently asked questions

Can I view billing information if I only have access to a shared brand?

No. Invited users can only access the brands that were shared with them. They cannot view billing info, subscription details, or other account brands.

How do I know if I have admin permissions?

Check in User Management whether your role is “Admin” or includes “Brand Management” permissions. These roles let you connect social networks, change brand settings, and manage other users.

How many people can have access to a brand?

There is no user limit per brand on Advanced and Custom plans. Invite as many people as you need.

Can I have different roles in different brands?

Yes. You might be an Admin on one brand and an Editor on another. Permissions are assigned per brand, not per account.

Related articles

• User Management: full guide on adding users, creating custom roles, and managing permissions
• Shared brands in Metricool: everything you need to know about sharing brands with your team
• Key differences between Free and Premium plans: detailed comparison of features available in each plan

Updated on: 19/11/2025