How to recover or change your Metricool password

Recover or change your Metricool password

If you forgot your password or just want to update it from your account settings, this article will show you the steps to do it. You’ll also find the security requirements your Metricool password must meet and how to enable two-step authentication for extra protection.

When you change or recover your password, all active sessions in web browsers will automatically be logged out for security (except your current session if you make the change from Account settings). This process may take up to 15 minutes. You will need to log in again in the browsers where the session was closed. Please note that, for now, the mobile app does not log out automatically.

Password Requirements

Your Metricool account password must meet the following criteria:

Contain at least 1 uppercase letter
Contain at least 1 lowercase letter
Contain at least 1 number
Contain at least 1 special character
Be between 8 and 20 characters long

📝 Password expiration in Metricool

For security reasons, your Metricool account password automatically expires after some time.

📧 A few days before this happens, we’ll send you an email reminder so you can update it and avoid any interruption in access.

If you don’t update your password in time, you won’t be able to log in and will need to create a new one using the “I forgot my password” option on the login screen.

Recover password

If you don't remember your password, go to Metricool login page and click on "I forgot my password".

Then, you can add the email associated with your Metricool account to receive an email to reset your password. If you registered with Facebook instead of with an email and password, the user email will be the one associated with your Facebook account.

Then, you will receive an email with a link to your account settings to add the new password.

Change password

If you are already logged into your Metricool account and want to change your current password, when you enter the new password, the old one will be required to validate the change.

If you don’t remember it, you must log out of Metricool, click on “I forgot my password” and complete the recovery process.

Step-by-step to change your password

From the side menu, go to Account settings.
Select Access.
Enter your new password.
Click Save changes.
Verify the change by entering your current password.
To finish, click Confirm.

Two-step authentication

In Metricool you have the possibility to activate the two-step authentication. Here you can find all the information.

If you don't remember the email you registered with, please contact us through our support chat.

Updated on: 05/12/2025

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