How does the subscription model work?

When you subscribe to our SaaS (Software as a Service), we use a subscription model with automatic renewal, as stated in the terms and conditions. This means that at the end of your subscription period (monthly or yearly), it will renew automatically using the payment method you have on file. This ensures you don’t lose access to the service. Note that Metricool, as a SaaS, provides the platform, and its use is at the user’s discretion.

Why do we use automatic renewal?

Automatic renewal is designed to ensure you can continue using the software without interruptions.

How do I manage my subscription?

You can view your subscription status in the account settings.

If you wish to cancel automatic renewal, you can do so at any time in your subscription settings. Just make sure to do it before the renewal date.

Terms and Conditions

The terms and conditions must be accepted when creating your Metricool account. For FREE accounts, when upgrading to a premium plan, you will need to accept the terms and conditions again.

Read the full terms and conditions here.

Refund Policy

As outlined in section 19 of our terms and conditions, you can exercise your right to withdraw from the contracted services within 15 calendar days from the first purchase (equivalent to your first subscription payment). The right of withdrawal does not apply to automatic renewals, so it will not be possible to request a refund after a renewal.

To request a refund for withdrawal, first cancel your subscription through your account settings. You can request the refund via chat or by emailing contact@emails.metricool.com. Once the request is processed, the refund will be issued to the original payment method. With PayPal, the refund is immediate; with a credit card, it may take 5-10 days depending on the bank. A credit note canceling the previous invoice will be automatically generated.

At that point, your Metricool account will revert to a FREE plan.

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Updated on: 24/03/2025