How to set up notifications

What types of posts require manual publishing?

In general, you can schedule and autopublish content to all social networks from Metricool. However, there are exceptions for Instagram and TikTok where some posts must be published manually via a notification.

For TikTok, this applies when the video doesn't meet the requirements for automatic publishing—for example, if you're adding music from TikTok’s library or using in-app effects and features.

In Instagram's case, manual publishing is required for Stories posted by Creator accounts, those with interactive elements like links or mentions, or videos that include trending music. Any content that doesn't meet the platform’s autopublishing conditions must be posted manually.

👉 See full details on how manual publishing works

Set up notifications

You can receive your publication notification by e-mail or by our mobile app (recommended option).

Push notification via mobile

To set up your push notifications on your mobile device, follow these steps:

Download our app on your iOS / Android phone.
Login to Metricool to link your device with your account.
Access the planner > notifications
Select "On my mobile device" from the drop-down menu.
Enable the device
Click on Save

💡 We recommend using the Save and send a test option to make sure you receive the notifications correctly

From now on, if you have the autopublish option turned off, when it's time to publish, you will receive a notification. Click on the notification and the media will be downloaded to your gallery and the text will be automatically copied to the clipboard and redirect you to the Instagram app. Follow the usual process of posting from Instagram.

👉 Already set everything up but still not getting notifications? Check here what you can try.

E-mail notification

If you prefer to receive notifications in your email, follow these steps:

Go to the scheduler > notifications
Select "In my e-mail" in the drop-down menu.
Enter your e-mail account
Click on Add
Click on Save

⚠️ Some browsers do not allow the download of multimedia content, so the process may be less fluid. We recommend that you opt for mobile notification

If you're on an Advanced or Enterprise plan and have shared brands, you'll see the “My Team” tab in addition to “My Settings” (which is visible to each team member). Only the account owner can view the “My Team” tab, which shows the devices and active emails of all members. Each user must set up their own notifications from their “My Settings” tab.

❓ Frequently Asked Questions

Can I receive notifications on multiple mobile devices?

Yes. You can link multiple mobile devices to your account. To add a new device, download the Metricool app on that phone, log in, and activate it from Planner > Notifications > "On my mobile device". All enabled devices will appear in the list.

Are notifications available on the FREE plan?

Yes. Push and email notifications are available on all plans, including the FREE plan.

Why am I not receiving notifications even though I set them up?

The most common reasons are:

Your app is not updated (update to the latest version)
Notification permissions are disabled on your phone
Do Not Disturb mode is enabled
There are duplicate linked devices (remove old ones)
Your device name has changed

Check this article to troubleshoot notification issues.

Can I disable error notifications by email?

No. Automatic error or publishing failure notifications cannot be disabled, as it’s important for you to be aware of any issues with your scheduled posts.

Will I receive notifications when my posts are published successfully?

No. Metricool only sends notifications for posts that require manual publishing (Instagram and TikTok) and for errors or failures. No success alerts are sent when a post is auto-published correctly.

Are there notifications for Inbox messages or comments?

No. Currently, notifications are only available for the Planning feature (manual posts and errors). There are no notifications for Inbox messages, comments, or mentions.

What is the difference between a push notification and an email notification?

Push notifications (mobile) are the recommended option because they automatically download media content to your gallery, copy the text to your clipboard, and redirect you directly to the Instagram or TikTok app. Email notifications are less seamless because some browsers do not allow direct file downloads.

How do I add a new mobile device if I changed phones?

Download the Metricool app on your new phone, log in with your account, then go to Planner > Notifications > "On my mobile device" to enable the new device. If the previous one still appears, you can remove it from the list.

Updated on: 07/01/2026

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