Connection Dashboard
There are two ways to access the Connection Dashboard:
Top right drop-drown menu > Connections
Choose the brand (top right drop-down menu) > Evolution > Brand settings
In the Connection dashboard ** you can:
** Connect **social profiles
** Add new brands. **
Change the name and image.
**Grant [team membePopularHow to connect social media and ad platforms to Metricool
You can connect one social profile of each of the following social media and ad platforms to each brand:
A web/blog
A Facebook page or group.
A professional Instagram account: Business or creator
A Twitter account.
A LinkedIn company page or personal profile (not available on Free plans).
A Pinterest account.
A TikTok account.
A Google My Business location.
A YouTube Channel.
A Twitch channel.
A Facebook Ads account.
A Google Ads account.
A TikTok Ads account.Very popularMetricool Interface Overview
Metricool is organized into 5 big blocks that you can choose from the menu at the top:
Analytics: Where you can find all the relevant metrics of your social profiles connected to Metricool. In this section, you have access to the functionality of Hashtag Tracker and the generation of reports.
Inbox: To manage your messages and comments on social networks.
Planning: Plan and scFew readersInstagram Connection to Metricool
Only professional accounts, business or creator, can be connected to Metricool (not personal profiles). If you want to check what type of Instagram account you have, go to Profile > Settings > Account from your Instagram mobile app. If your Instagram account is personal, you can switch to a professional account in this section.
If you want to connect an Instagram professional account to Metricool, **your account must be correctly linked to a Facebook Page where you will grant permissionsVery popularMain differences between FREE and PREMIUM plans
**If you want to learn more about all our plans and their characteristics, click here **
A FREE account has no cost and allows you to have a brand to connect one profile from each social platform, except LinkedIn.
Main limitations of the FREE account
You can only manage one brand and you cannot delete it to connect new social profiles.
No integration with LinkedIn.
Maximum 3 months of historical data. (Premium plans have unlimitSome readersMy Facebook Page does not appear in the list to connect
If you cannot connect your Facebook Page because it does not display in the list, ensure that you admin the Facebook page you want to connect to Metricool. You can see how to check your role here. If you have the admin role, try to** renew the permissions**. To do so, you must follow these steps:Few readersAccount Structure: User, Brand and Social Profiles
Each Metricool account has three "levels":
User: It identifies with the Metricool account you created when you first registered and is associated with an email address. To access the account info you must click on the top right menu and then Account Settings. There you can modify everything related to the Metricool account: Personal data, credentials, settings, subscription...
![](https://storage.crisp.chat/users/helpdesk/website/ef2fa5eaa559f800/orFew readersPassword recovery
If you don't remember your password, go to Metricool login page and click on "Forgot password".
Then, you can add the email associated with your Metricool account to receive an email to reset your password. If you registered with Facebook instead of with an email and password, the user email will be the one associated with your Facebook account.
Then, you wilFew readersHistorical data available
The historical data for the previous __two months __will display when you connect a new social media profile to Metricool for first time.
The only exception is the number of Twitter and Instagram followers, YouTube subscribers, and Instagram stories, which cannot be known prior to the day of the connection to Metricool. **Metricool will collect these metrics from the moment of connection.
If you need data for the current year, we can manually synchronize it. However, this option is onlFew readersI haven't received the confirmation email
If you haven't received the confirmation email to enable your Metricool account, make sure it is not in the spam or junk mail box. For Gmail accounts, it may not appear in the main tab, but in the Social or Promotions tab.
If you still don't receive it, please contact our support service through the chat available on our website.Few readersData from two accounts are mixed
The data from two accounts can be mixed because the account from which you get your historical data was connected first.
Free Metricool accounts cannot be used to monitor multiple brands, only one. If you disconnect a social profile, the data synchronized so far is not deleted. If you then connect another one, only the data synchronized from that day onward will be from the new profile. If you need to monitor multiple brands at the same time, you will need a Premium account.
If **yoFew readersMetricool Mobile App
Our Metricool mobile app is very easy to use, and can come in very handy if you don't have a PC in front of you. It is available on:
Android
iOS
If you are already registered with Metricool. You can download the app and log in with username and password or, with your Facebook account (only available for Android).
If you don't have an acFew readersMetricool app does not display correctly on Android device
In the event that the Metricool application does not show properly on an Android device, please check the following:
Webview App is in its latest version: Check out here
**Clear cache **of Google Play services, as indicated in this article.
Close and open the app.Few readersConnection error with Metricool from the mobile app (Android)
Check out this article if you have problems connecting to Metricool from the mobile app.Few readers
