What to check

If a Connection with Metricool error indicates that we cannot contact our servers, you should check on the mobile device that a firewall, antivirus, or other application is not configured, preventing the connection to metricol.com.

If your mobile device is connected to the Internet via Wi-Fi, try connecting via mobile data. This helps rule out a firewall or company network causing the block. If it still doesn't work. Try the following:

It would be necessary to confirm that the private DNS has nothing configured from the mobile device. You can check it out following these steps (which may vary slightly depending on the Android device): Settings > Connection:



If, after verifying that you do not have anything configured in the DNS, you are still unable to access Metricool, don't hesitate to get in touch with us through the chat.

Updated on: 24/03/2025