Troubleshooting for Scheduling and Publishing

Why does my scheduled post show an incorrect time?

Updated 2 months ago

If your scheduled posts display an unexpected time—even though your Metricool timezone and computer timezone are set correctly—the issue is caused by a mismatch between your system clock and your browser's time settings. This typically happens when your Windows or Mac system time is not properly synced with the browser's internal time settings.

Check the active timezone in the planner

When you schedule a post, the planner always uses the timezone shown next to the current time at the top of the calendar. By default, this is the timezone from your Account Settings, but each brand can have its own timezone configured in the planner.

  1. Open the planner and look at the timezone shown next to the current time at the top

  2. If it is not the one you expect, open the dropdown next to the current time and select the correct timezone for that brand

Check your browser's time settings

Your browser may have a time setting that doesn't match your operating system's clock. Use Google's Browser Info tool to verify:

  1. Open Google Browser Info Tool

  2. Look for the Time section, which shows the time according to your browser and indicates if your clock is in sync

  3. Compare the displayed time with your system clock

  4. If there's a discrepancy, your browser time is not synchronized correctly

Sync your system clock

To fix the time mismatch, synchronize your system clock with an internet time server.

On Windows

  1. Right-click the clock in your taskbar and select Adjust date/time

  2. Toggle Set time automatically to On

  3. Click Sync now under "Synchronize your clock"

  4. Restart your browser and check the time again

On macOS

  1. Open System Settings > General > Date & Time

  2. Enable Set date and time automatically

  3. Select a time server from the dropdown (default: time.apple.com)

  4. Restart your browser and verify the time

Clear browser cache

After syncing your system clock, clear your browser cache to ensure the updated time settings take effect:

  • Chrome: Settings > Privacy and security > Clear browsing data

  • Firefox: Settings > Privacy & Security > Cookies and Site Data > Clear Data

  • Safari: Settings > Privacy > Manage Website Data > Remove All

After completing these steps, refresh Metricool and verify your scheduled posts now show the correct time in your timezone.

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