Flows on TikTok

TikTok Flows automate comment moderation and replies. Create them from Planning → Flows by selecting + New Flow and choosing a TikTok template. TikTok Flows require a TikTok Business account connected to Metricool.

Before you start

• TikTok Business account connected to Metricool

• User permission Edit Flows enabled

See What are Flows? for the general Flows overview and requirements.

Create a TikTok Flow

1. In Planning → Flows, select + New Flow.

2. In the modal, use the menu on the left to filter templates by network (All flows or TikTok), choose a TikTok template, and select Use template to open the editor.

3. In the editor, enter the Flow name.

4. Configure the trigger and the action step.

5. Review the mobile preview on the right. When it is ready, activate the Flow, or save it as a draft to finish later.

Available templates

TikTok offers two Flow templates, plus a DM Flow that is coming soon. Comment-based Flows are available globally.

Configure Moderate your video comments (Comment → Hide)

This Flow automatically hides comments that contain banned words or phrases.

1. Name

Enter the Flow name (for example: Hide comments with banned words).

2. Scope of videos

Under Scope of videos, choose which videos the Flow applies to:

• Any video — every video

• Published video — a video that is already live

• Scheduled video — a video from the planner

For Published video or Scheduled video, select Select posts and choose the posts that trigger the Flow. The selector loads recently published posts straight from the social network on demand, and content already assigned to an active automation for the same brand stays unavailable so two automations never compete for the same publication. If a video is very recent and you can't find it in the list, use the sync option to load it.

3. Keywords

Under And this comment contains, enter the banned words or phrases that hide the comment. Separate keywords with commas. For example: Balón. Matching rules are explained in How keyword matching works, below.

Configure Reply to comments instantly (Comment → Reply)

This Flow automatically posts a public reply when someone comments on your video with a keyword.

1. Name

Enter the Flow name (for example: Test reply a comment).

2. Scope of videos

Under Scope of videos, choose which videos the Flow applies to:

• Any video — every video

• Published video — a video that is already live

• Scheduled video — a video from the planner

For Published video or Scheduled video, select Select posts and choose the posts that trigger the Flow. If a video is very recent and you can't find it in the list, use the sync option to load it.

3. Trigger keywords

Under And this comment contains, choose Any comment or With keywords, and enter the keywords that trigger the reply. Separate keywords with commas. For example: Bien!, Bien, Muy bien!, Muy guay!. Matching rules are explained in How keyword matching works, below.

4. Public reply

Under Public reply, define the automatic reply.

• Set Delay duration — the unit can be seconds, minutes, or hours, and the maximum send delay is 24 hours.

• Enter the Reply text. Limit: 150 characters. For example: Gracias! 😘

Configure DM → DM

When a DM arrives, Metricool sends an automatic DM reply. This template is coming soon and not available yet.

How keyword matching works

These rules apply to every keyword field in TikTok Flows.

• Capitalization doesn't matter. "Bien" and "bien" match the same comments.

• Accents do matter. "balón" and "balon" are different keywords, so add both spellings if your audience writes it both ways.

• Any keyword is enough. The Flow starts when the comment contains at least one of your keywords, even inside a longer word. For example, "info" also matches "information".

Because a keyword can match inside other words, choose terms specific enough to avoid triggering the Flow by accident.

TikTok-specific restrictions

• Comment-based Flows (Moderate your video comments and Reply to comments instantly) are available globally.

• The DM → DM Flow is coming soon. It will be available only in the United States — not in the EU or UK.

• A TikTok Business account is required. Personal accounts cannot use Flows.

• A post cannot have two active automations.

For the full list of character limits, API restrictions, and permissions across all networks, see Flows limits, restrictions, and permissions.

Related articles

• What are Flows?

• Flows on X

• Flows limits, restrictions, and permissions