How to change your payment method
Updated 3 months ago
Update your payment method in Metricool
Your payment method is used to charge your Metricool subscription monthly or yearly. If you need to change your card or PayPal, or replace an expired or invalid card, follow these steps.
You can only manage your payment method from Metricool on web (not from the mobile app). If you share brands, only the account owner can change the payment method.
Change or add a payment method
Go to Plan and billing
Click the pencil icon next to your current payment method
Select Add new card or switch to PayPal
Enter the details and save
The new method will be used for your next charge.
Replace an expired or invalid card
If your card has expired or the details are no longer valid, you need to add the new method first before removing the old one.
Add your new card
Go to Plan and billing
Click the pencil icon
Select Add new card
Enter the new card details and save
You can’t delete your only payment method while you have an active paid plan. First add the new card and then remove the old one.
Delete the old card
Once the new card is saved:
Locate the old card in the payment methods list
Click the trash icon next to the card you want to delete
Confirm the deletion
Errors when changing or deleting the payment method
If you get an error when trying to delete or add a card:
Refresh the page
Try in an incognito or private browsing window
Check with your bank that the card allows recurring international payments
If the issue continues, contact support via chat or email [email protected]
Make sure your browser allows pop-ups. Some cards require security verification (3D Secure) shown in a pop-up window.
❓Frequently asked questions
What happens to my payment method if I cancel my plan?
When you cancel your plan, your card or PayPal remains active until the end of your billing period. Once your account switches to the free plan, the payment method is automatically no longer displayed.
Why can’t I delete my card?
You can’t delete your only payment method while you have an active paid plan. You must first add a new payment method or cancel your plan. Once the new method is added, you can delete the old card.
Can I have multiple saved cards?
Yes, you can have multiple payment methods saved. The system will use the one set as primary for automatic charges. You can delete cards you no longer use at any time.
My bank issued a new card with the same number but a new expiration date. Do I need to do anything?
Yes, you need to update the card details in Metricool. Even if the number is the same, the expiration date and CVV will have changed, so you need to add the new card and delete the old one.
When will my new payment method be used?
The new payment method you add will be used for your next scheduled charge. If you were just charged, the change will apply in the next billing cycle.