How does the subscription model work?

When you subscribe to our SaaS (Software as a Service), you're accepting an adhesion contract*, based on an auto-renewing subscription model, as explained in our terms and conditions (3.6 - Service Duration and Termination: "The contract will be automatically renewed for the same duration as initially contracted"). That means when your subscription period (monthly or yearly) ends, it will auto-renew using the payment method you have on file. So you don’t have to worry about losing access to the service. Keep in mind that Metricool, as a SaaS, provides the platform — usage is up to the user (8 - Service Availability).

Why do we use auto-renewal?

Auto-renewal is designed to make sure you can keep using the software without any interruptions.

How do I manage my subscription?

You can check your subscription status anytime from your account settings.
If you want to cancel auto-renewal, you can do it anytime from your subscription settings. Just make sure you do it before the renewal date.

Terms and Conditions

To formalize the adhesion contract, the terms and conditions must be accepted when you create your Metricool account. Also, when upgrading to a premium plan, you'll need to accept the terms and conditions again. It's always a good idea to review them before accepting.

You can review the full version here.

Refund Policy

As outlined in section 19 of our terms and conditions, you can exercise your right to withdraw from the contracted services within 15 calendar days from the first purchase (equivalent to your first subscription payment). The right of withdrawal does not apply to automatic renewals, so it will not be possible to request a refund after a renewal.

To request a refund for withdrawal, first cancel your subscription through your account settings. You can request the refund via chat or by emailing contact@emails.metricool.com. Once the request is processed, the refund will be issued to the original payment method. With PayPal, the refund is immediate; with a credit card, it may take 5-10 days depending on the bank. A credit note canceling the previous invoice will be automatically generated.

At that point, your Metricool account will revert to a FREE plan.

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*Adhesion contract: A contract written unilaterally by one party (usually the service provider), where the other party cannot negotiate individual clauses — they can only accept or reject the entire agreement.

Updated on: 13/05/2025