How to recover or change your Metricool password
Updated 3 months ago
Recover or change your Metricool password
If you forgot your password or just want to update it from your account settings, this article will show you the steps to do it. Youâll also find the security requirements your Metricool password must meet and how to enable two-step authentication for extra protection.
When you change or recover your password, all active sessions in web browsers will automatically be logged out for security (except your current session if you make the change from Account settings). This process may take up to 15 minutes. You will need to log in again in the browsers where the session was closed. Please note that, for now, the mobile app does not log out automatically.
Password Requirements
Your Metricool account password must meet the following criteria:
Contain at least 1 uppercase letter
Contain at least 1 lowercase letter
Contain at least 1 number
Contain at least 1 special character
Be between 8 and 20 characters long
đ Password expiration in Metricool
For security reasons, your Metricool account password automatically expires after some time.
đ§ A few days before this happens, weâll send you an email reminder so you can update it and avoid any interruption in access.
If you donât update your password in time, you wonât be able to log in and will need to create a new one using the âI forgot my passwordâ option on the login screen.
Recover password
If you don't remember your password, go to Metricool login page and click on "I forgot my password".
Then, you can add the email associated with your Metricool account to receive an email to reset your password. If you registered with Facebook instead of with an email and password, the user email will be the one associated with your Facebook account.
Then, you will receive an email with a link to your account settings to add the new password.
Change password
If you are already logged into your Metricool account and want to change your current password, when you enter the new password, the old one will be required to validate the change.
If you donât remember it, you must log out of Metricool, click on âI forgot my passwordâ and complete the recovery process.
Step-by-step to change your password
From the side menu, go to Account settings.
Select Access.
Enter your new password.
Click Save changes.
Verify the change by entering your current password.
To finish, click Confirm.
If you enter an incorrect current password during verification, you will see the error message: "Could not update user credentials. Old password is incorrect". If you don't remember your current password, log out and use the "I forgot my password" option on the login page to receive a recovery link via email.
Two-step authentication
In Metricool you have the possibility to activate the two-step authentication. Here you can find all the information.
If you don't remember the email you registered with, please contact us through our support chat.
FAQs
What should I do if I can't change my password?
If you can't change your password from Account settings, try this alternative:
Log out of Metricool.
Go to the login page and click on "I forgot my password".
Enter your registered email to receive a recovery link.
What if I don't receive the password recovery email?
If you requested a password recovery but haven't received the email:
Check your spam or junk mail folder.
Make sure there are no filters blocking emails from Metricool.
Verify that the email address you entered matches the one registered in your account.
If the problem persists, contact us through our support chat.
Why does Metricool say my password has expired?
For security reasons, Metricool passwords expire automatically after a certain period of time. You'll receive an email reminder a few days before this happens so you can update it and avoid losing access. If you didn't update it in time, use the "I forgot my password" option on the login page to create a new one.