Brands and Users

• Shared Brands in Metricool

  Everything you need to know about shared brands in MetricoolFew readers

• User management in Metricool

  With the User Management feature, you can grant access to one or more brands to other people by choosing from various levels of permissionsPopular

• How to add or delete brands to your account

  🔄 Learn how to add or remove brands in your Metricool account and manage them effortlessly.Few readers

• Sharing and transferring brands on Metricool

  🔄 Learn how to share and transfer brand ownership on Metricool to collaborate efficiently with team members or clients.Few readers

• How to setup a brand?

  🏷️ Set up a brand in Metricool and start managing your social media like a pro.Few readers

• My tasks

  ✅ Stay organized with My Tasks in Metricool and boost your productivity.Few readers

• Data from two accounts are mixed

  ⚠️ Fix issues when data from two accounts is getting mixed up in Metricool.Few readers

Plans and billing

• Your Guide to the New X/Twitter Add-On

  🐦 Explore the new X Twitter add-on in Metricool and learn how to make the most of this integration.Some readers

• Available payment methods in Metricool

  Available payment methods You can pay for your Metricool subscription securely using the following methods: 💳 Credit or debit card We accept major credit and debit cards (Visa, Mastercard, etc.). ⚠️ Prepaid or virtual cards are not accepted. How to pay with a card: On the payment page, choose card. Enter your card details: number, expiration date, and security code (CVV). Complete your bank's verification process (may require an SMS code or app approval). ConfirFew readers

• How to manage my plan in Metricool

  💳 Learn how to upgrade or change your Metricool plan easily.Few readers

• How to download or receive my invoices by email?

  📂 Learn how to download and manage your invoices in Metricool easily.Few readers

• Update your billing information

  💳 Learn how to update your billing details in Metricool easily.Few readers

• Failed Payments: Troubleshooting and FAQ's

  💳 Facing failed payments? This guide walks you through common issues and steps to resolve them quickly.Few readers

• How to redeem a promotional code?

  🎟️ Learn how to redeem a promotional code in Metricool quickly and easily.Few readers

• Metricool’s billing and tax information

  💼 Update your billing and tax info in Metricool to keep your invoices and account settings correct.Few readers

• Subscription Model in SaaS

  💡 Understand how the SaaS subscription model works and how Metricool offers flexible plans for different user needs.Few readers

• Metricool Refund Policy

  Discover how Metricool's refund policy works: 15-day right of withdrawal after the first subscription, conditions, and process to request your money.Few readers

• Why am I being charged VAT on my invoice?

  Why is VAT applied to your Metricool invoice? Learn when and why this tax is charged according to your country’s tax regulations.Few readers

• Why an error appears when completing billing information in Metricool

  Do you see an error when entering your billing details in Metricool? Discover the most common causes and how to solve it step by step, without complications.Few readers

• Is it possible to correct the details of an issued invoice in Metricool?

  Discover how to request the rectification of an invoice issued in Metricool and what steps to follow to modify the data correctly.Few readers

Account and Access

• Account settings and shortcuts

  Under Account Settings, you can download invoices, change personal details, add billing information and much more.Few readers

• How to recover or change your Metricool password

  🔑 Forgot your Metricool password? Here’s how to quickly recover access to your account.Few readers

• How to verify your account access and your plan limits

  Learn how to check your user role, confirm your access permissions, and review your plan limits in Metricool.Few readers

• Metricool Two-factor authentication

  🔐 Enhance your account’s security by enabling two-factor authentication in Metricool – here’s how to set it up.Few readers

• How to close active Metricool sessions

  How session logout works in Metricool Metricool automatically closes your active sessions in web browsers when you change or recover your password. This includes sessions on: Web browsers (desktop and mobile) Any other browser where you previously logged in For now, automatic session logout is not available in the mobile app. We will add this functionality soon to offer a unified experience between web and app. How tFew readers

• Use of Cookies in Metricool

  🍪 Learn about Metricool’s cookie usage and data processing policies.Few readers

• How to open your browser in incognito or private mode

  Discover how to open your browser in incognito or private mode step by step. Browse without leaving a trace in Chrome, Firefox, Safari, and more.Few readers

• How to clear your browser cache

  Learn how to clear your browser cache quickly and easily. Fix loading errors and see your changes instantly in Chrome, Firefox, Safari, and more.Few readers

• How to clear browser session data for Metricool

  How to clear browser session data (local storage) This guide shows you how to perform a full cleanup of all session data stored in your browser for Metricool. This advanced procedure removes cookies, local storage, and session storage, helping you fix mixed session issues when managing multiple brands or social media accounts.Few readers

• Data Processing Agreement (DPA)

  📜 Learn about Metricool's Data Processing Agreement (DPA) and compliance policies.Few readers